How long until I receive my package?
We will contact you within 48 hours of placing the order for confirmation. The order shall be delivered within 3 - 7 business days.
Can I return an order?
You have the right to exchange any item(s) within 7 days of receiving the order. To be eligible for an exchange, the item(s) must be in the original packaging and must not have been used. You will also need the receipt or proof of purchase.
Who pays for the shipping?
If the item is being exchanged due to defects or damage during shipping, because it is damaged, please contact us and we will cover the cost of shipping. If possible, we would like to see pictures of such defects.
If the item is being returned for any other reason, then we kindly ask you to bear the shipping costs.
When should I send the product back?
You should return it within 7 days of receiving the order.
Please put the product with all of its accessories back into its original box (if possible) and contact us to receive the shipping address for our warehouse.
How and when will I get my money back?
Once we receive the returned item(s), we shall notify you whether the refund was approved or not upon completing our inspection. If the refund is approved, you shall receive an email confirmation your money shall be paid back within 30 days via the same payment method used during the purchase.
Kindly note that refunds and exchanges are not applicable after 7 days from receiving the order.
How do I cancel an order?
You may cancel the order so long as it has not yet been shipped. However, if the order has already been shipped, then you may follow our exchange policy and have it returned to us. To cancel an order, kindly notify us at your earliest convenience.